Privacy policy

Last updated: June 2026

Cruxtec is an Australian brand and supplier of computer accessories, cables, adapters, hubs, docking and networking products. Our website is primarily used to display product information and receive business, product, support and wholesale enquiries. We do not operate this website as a direct-to-consumer retail checkout store.

Cruxtec is operated by HOYUN PTY LTD. Privacy questions, access requests, correction requests or complaints can be sent through our Contact page. 

Personal information we collect

We collect the information reasonably needed to operate our product display website and B2B wholesale business, including:

• names, job titles, company names, business email addresses and phone numbers of customer contacts, supplier contacts, reseller contacts and other business contacts;
• business account details, including company details, billing details, delivery details, ABN/ACN or similar business identifiers where relevant;
• wholesale enquiries, product enquiries, support requests, warranty enquiries, return information and other messages you send to us;
• purchase orders, order details, invoices, payment status, delivery information and account history for wholesale or business transactions;
• customer account login details if you access a wholesale portal, trade account or other online business account;
• website and device information such as IP address, browser type, pages viewed, enquiry form activity, referral source and cookie identifiers.

We do not intentionally collect sensitive information such as health information, biometric information, tax file numbers or government identifiers for ordinary product enquiries or B2B wholesale transactions.

Our website and services are not intended for children. We do not knowingly collect personal information from minors without parent or guardian consent.

How we collect information

We collect information directly from you when you contact us, submit an enquiry form, email us, request product information, request support, apply for or use a wholesale account, place a B2B order, provide a purchase order or subscribe to business updates.

We may also collect information from your employer, colleagues, authorised representatives, suppliers, resellers, freight providers, payment providers, business platforms, public business directories or other third parties where it is reasonably necessary for our business operations.

We also collect some technical information automatically through our website platform, cookies, analytics tools and similar technologies.

Where practical, you may interact with us anonymously or using a pseudonym, for example for general product enquiries. However, we may need your real business contact details to respond to enquiries, set up business accounts, process wholesale orders, issue invoices, arrange deliveries, manage warranties or comply with legal obligations.

Why we use personal information

We use personal information to:

• respond to product, support, business and wholesale enquiries;
• assess, create and manage B2B customer, reseller, distributor or supplier accounts;
• provide product information, pricing, stock information and business communications;
• process purchase orders, invoices, payments, deliveries, returns and warranty claims;
• pick, pack, dispatch, deliver and track products;
• manage customer service, technical support, product questions and after-sales support;
• maintain wholesale portals, customer accounts and business records;
• detect fraud, secure our website, protect our systems and prevent misuse;
• improve our website, product range, stock planning, business operations and customer experience;
• send business marketing, product updates or offers only where permitted by law, with an option to unsubscribe.

Payment information

For B2B transactions, payments may be processed by bank transfer, payment providers, accounting systems, ecommerce or wholesale platforms, or other business payment methods. We do not store full credit card numbers on our own systems. Payment providers and financial institutions may collect and process payment details according to their own privacy and security practices.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to keep the website working, understand website performance, improve browsing, measure marketing effectiveness and help us understand product interest. We may use analytics and advertising tools provided by our website platform or third-party service providers.

You can usually control cookies through your browser settings. Some website features may not work correctly if necessary cookies are disabled.

Who we share information with

We may share personal information where reasonably needed for our business operations, including with:

• website, hosting, ecommerce, wholesale portal, CRM, accounting, analytics and data-storage service providers;
• payment processors, fraud-prevention services, banks and financial institutions;
• couriers, freight forwarders, fulfilment partners and delivery service providers;
• IT, marketing, email, customer support and business software service providers;
• suppliers, manufacturers or service partners where needed to respond to product, warranty, technical or support matters;
• professional advisers, insurers, regulators or law enforcement where required or permitted by law.

We do not sell or rent personal information.

Overseas disclosure

Some of our service providers may store or process information outside Australia. This may include countries where cloud, website, email, payment, analytics, delivery, support, supplier or business software providers operate, such as the United States, Canada, New Zealand, Singapore, the United Kingdom, countries in the European Economic Area, or other countries relevant to our supply chain and service providers.

The exact locations may change as providers update their systems. Where required, we take reasonable steps in relation to overseas disclosure as required by the Australian Privacy Principles.

Marketing

If you subscribe to marketing, provide consent, or where business marketing is otherwise permitted by law, we may send product news, stock updates, offers, trade information or business updates. You can unsubscribe using the link in our marketing emails or by contacting us. We will action unsubscribe requests within the timeframe required by law.

We may still send non-marketing messages that relate to your enquiry, account, order, invoice, delivery, warranty, return, product support, safety matters or other business dealings with us.

Third-party links

Our website may contain links to third-party websites, including supplier, manufacturer, reseller, platform or logistics websites. We are not responsible for the privacy practices, security or content of those external sites. Please review their privacy policies before providing any personal information.

Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where reasonable and required by law.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online service, email system or data-storage system is completely secure.

We keep information only for as long as reasonably needed for business operations, legal, accounting, tax, warranty, dispute-resolution, product support, fraud-prevention and record-keeping purposes. Once personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

Data breaches

If a data breach occurs, we will take reasonable steps to contain and assess the incident. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

Privacy complaints

If you believe we have mishandled your personal information, contact us through our Contact page with details of the issue. We will review the complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy when our website, services, providers, business operations or legal obligations change. The latest version will be published on this page.